Objective: One of the main indicators of economic development of country is growth and development of the transportation industry. The role of transport in sustainable development is very clear and irrefutable. The dramatic developments in the world of today and the deep transport connections with everyday life in terms of access to services and social welfare, indicate the importance and role of transportation and is a major component of the national economy. Methodology: The study aimed to identify and rank the factors affecting passenger satisfaction in the road transport sector has been carried out. Results: After identifying the factors affecting passenger’s satisfaction with the results of other researchers and through interviews with senior managers and executives in the industry studied and also, field observations and surveys in this area, factors affecting passenger satisfaction in the road transport industry to identify and by the two-stage Delphi method, in the form 43 factor finalized. Conclusion: Then, due to a number of factors were identified, using a questionnaire distributed among the passengers, while determine the degree of importance of factors at looking them, factor analysis and classification of variables in the form eleven factor was considered.
